Our promise

Accuracy guarantee

If we miss a checkable issue we should have caught, your analysis is on us. When our system fails to flag a submission-readiness issue it should have detected within its stated scope, we refund the share of your plan fee for that analysis.

This is a promise about the quality of our review — not a promise that your permit will be approved. It is refund-only and scope-limited, and it is described in full below.

What the guarantee covers

A refund of the share of your plan fee for the analysis if we miss one of these:

  • A required document our checklist should have flagged as missing
  • A contractor license we should have detected as expired or invalid
  • A checkable submission-readiness item within our stated scope that we failed to flag

What it does not cover

The guarantee never covers:

  • Permit approval or any Miami-Dade County or city decision
  • Consequential, indirect, or business losses (delays, carrying costs, lost profit)
  • Document content validity, signature validity, or notarization
  • Code compliance and formal plan review
  • Issues outside the analysis’s stated scope

How to claim a refund

The process is deliberately simple, and scoped to the terms below.

  1. 1

    Email us within 30 days

    Send a note to support@miamipermitai.com within 30 days of learning the issue was missed (and no later than 90 days after your analysis).

  2. 2

    Include your analysis and the missed item

    Tell us your analysis ID (or the email on the account) and identify the checkable item you believe we should have flagged — for example, the required document or the license status the county called out.

  3. 3

    We review against the stated scope

    We confirm the item was a checkable submission-readiness issue within the analysis’s stated scope that our system should have detected and did not.

  4. 4

    We refund your plan fee for that analysis

    If it qualifies, we refund the share of your plan fee for that analysis (see the full terms below) to your original payment method. That refund is the full extent of the remedy.

The full terms

Covers the analysis fee only. If our system fails to flag a checkable submission-readiness issue it should have detected within its stated scope (for example, a missing required document or an expired license), we refund the fee paid for that analysis, calculated as set out below.

Limited to a refund of the fee paid. The guarantee does not cover permit approval, county or city decisions, or any consequential or indirect damages, and it does not cover issues outside the stated scope — including document content validity, signature validity, code compliance, and plan review.

Total liability is limited to the fee paid. Our total liability under this guarantee for any analysis is capped at the amount you paid for that analysis: the pro-rated share of your plan fee attributable to the analysis, or — for a project bought on its own under an earlier plan — what you paid for that project. Analyses that carried no fee carry no refund.

The readiness disclaimer still applies. MiamiPermitAI is a pre-submission readiness analysis, not a guarantee that your permit will be approved. This guarantee and that disclaimer coexist: one promises the quality of our review, the other makes clear we do not control county decisions.

MiamiPermitAI is a pre-submission analysis tool. It is not affiliated with Miami-Dade County or any government agency, its output is not an official permit determination, and it does not guarantee that any permit will be approved. Nothing on this page changes that.

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